Browse the sections below for answers to our most Frequently Asked Questions. If you can't find what you are looking for, please contact us.


DeliveryI am unable to checkout with my order

Before you can checkout you must put your postcode in the delivery box and select a delivery option from the list provided, once this has been done the checkout selection will appear.


Why has my payment failed?

To protect our customers we have a strict safety fraud failure system in place. Please ensure that all the payment details align exactly with those that are held by your bank – especially your address and postcode.


I haven’t received a confirmation email, have you got my order?

Have a look in your spam folder as the email may have ended up there. If it isn’t there, you may have entered the incorrect email address. Drop us a line at theteam@distillersdirect.com and we can confirm your order for you.


Where is my order?

To track your order, go to www.ukmail.com ‘Manage my Delivery’ and enter your details (Customer Reference Number & Postcode). This will allow you to track the item and amend your delivery if required.


My order isn’t what I want, can I return it?

Items can be returned for a full refund of the item cost. Please ensure they are in their original packaging and send back to the address below. We do provide a returns service. Our Royal Mail returns service can be found at www.royalmail.com/track-my-return/pick-a-retailer. Please note that a charge of £3.95 will be incurred when returning items using this method.


I want to collect my order?

The address to collect your order is:
Kater 4
16 Kernan Drive,
LE11 5JF

The opening hours for collection are:
Monday- Friday 8:30am-5:00pm and Saturday 9am-12pm.

Please arrange your collection before coming to collect via emailing theteam@distillersdirect.com

Distillers Direct is amazing! How can I tell others?

We can be found on many social media sites all listed below. Please feel free to leave a review. We also use Google Customer Reviews, please opt in to review us when making a purchase.